Introduction

Cocoa Casino online has a strong web presence and makes it clear through their vast range of online casino games and both welcome and loyalty-geared promotions that they mean business when it comes to customer satisfaction and retention. One of the most notable things when visiting Cocoa Casino online might be their sleek user interface for some; for others it might be the personal touch of the Casino Manager’s signature displayed prominently at the top of the page or the fact that a player can email the Casino Manager directly if they are ever unsatisfied in any way with their online gaming experience.

For yet others it might be the easily found customer support contact information right on the home page so an online player does not have to go looking for it when they need it most. As you look deeper, you find that the list of games available at Cocoa Casino is a long one, and being such there is sure to be a game to meet any taste whether it is video slots players, table games players, or those who enjoy more specialized games.

They list themselves as being one of the top online casinos in the USA and worldwide, and they accept currencies from the USA, UK and other areas of the globe. A player can practice play as well, without depositing actual funds but betting with play money instead. In their own home page self-description, Cocoa Casino claims to be the first online casino to offer Rival Powered games such as iSlots and others, and offer over 70 total online games currently.

Software

Cocoa Casino online runs on Rival Powered software and so to play at this online casino you must download their software as there is no quick play Flash version available. The benefit of this download-only functionality is that the user is immersed in a richer and more inviting gaming experience in everything from table games that make you feel as though you are really at a table to online video slots that feel like a real slot machine. Rival software is well known for its interactivity features included in its iSlots; these games include side storylines in the form of movie clips and mini games that the player progresses through a little at a time.

If the amazing graphics and full sound is not enough to grab your attention on its own, Rival Powered software also boasts a strong security package including 128 bit SSL digital encryption, the same used by major financial institutions so the customer can feel secure in knowing their money is safe.

Games

Cocoa Casino online has quite a long list of casino games available to meet every player’s taste. Their claim to fame is of course the iSlot, taking online slot games to a completely new level. The iSlot games available at Cocoa Casino online are numerous. They list over a dozen iSlots including Hole in Won and As the Reels Turn 1, 2, and 3. The way that iSlots games progress through their story lines depends on a players choices in the game, so game play can be different every time keeping things exciting.

In addition to their exciting iSlots, Cocoa Casino online offers other video slots such as three and five reel slots and video poker. There are ten different three reel slots and over 20 different five reel slots games available. If that isn’t enough for you they also have included four different progressive slots games to choose from. Their most recent addition is their first five reel nine line progressive.

Moving over to table games, Cocoa Casino online provides a substantial list of available games to suit the taste of any table games fan. These games include Blackjack (in multiple versions), Craps, both American and European Roulette, and Baccarat. For you poker fans they offer Three Card, Pai Gow, Caribbean Stud, Let It Ride and Red Dog, and they even have a game of War.

In the realm of specialty games, in case you have a taste for something a little different, Cocoa Casino online offers multiple versions of Keno, Sudoku, and three different Scratch-Off style games including their newest called Gunslinger’s Gold.

Bonuses and Promotions

Most online casinos offer new player bonuses, but Cocoa Casino online is unique in that they offer a free $10 just for signing up, no deposit required. The welcome bonuses offered by Cocoa Casino online are also pretty generous. They include a $500 welcome bonus that must be claimed prior to making your first deposit. Once you claim this bonus in the cashier window and then make your initial deposit of up to $500, Cocoa Casino will match that 100%, giving you a free $500 to double your money. It should be noted that depending on which country you are located in, wagering requirements for these bonuses may differ, the details of which will be displayed to you once you click on the promotion name in the cashier window.

If you are a high stakes player, the welcome bonus becomes even larger at Cocoa Casino online. If your initial deposit amounts to $1500, the casino will give you a free $1000.

Not only does Cocoa Casino offer free money to their new customers, but they build customer loyalty by offering a 15% bonus for every deposit you make with Click2Pay, NeTeller, EcoCard, and MoneyBookers.

As you are playing, you also will earn comp points that can accumulate and be exchanged for more cash. For playing Keno games you receive 4 comp points, for playing iSlots and other slots games you receive 3 comp points, for playing Caribbean Stud, Let It Ride, War, or Red Dog you receive 2 comp points, and for playing all other games you receive 1 comp point per wager. Each 1000 comp points translates into $1 in real cash.

If all these were not enough, there is also a VIP Rewards Club available to players at Cocoa Casino online. The Cocoa Club as it is aptly named has different levels, and as you advance through these levels by playing more over time, you receive weekly cash back percentages and weekly deposit matches as well as monthly deposit matches.

Deposit and Withdrawal Methods

Deposit methods available at Cocoa Casino include NeTeller (marked as US restricted), eWalletXpress, EcoCard, UseMyWallet, Click2Pay, Ukash (marked as the UK favorite), MoneyBookers (marked as US restricted), ClickandBuy, UseMyBank, Visa, and Mastercard.

Withdrawal methods available at Cocoa Casino online include eWalletXpress, NeTeller (marked as US restricted), and listed as alternate methods are EcoCard, UseMyWallet, MoneyBookers (marked as US restricted), and Click2Pay. They do not list how long transactions take to complete, but there is a noted customer comment on their banking page that quotes one customer as reporting to have received their withdrawal within 2 hours.

Customer Service

Cocoa Casino online has a full support staff which is reachable in numerous ways. There is an instant live chat option available directly on their web site where a customer can receive live chat support around the clock. There are three different email addresses that can be used to reach Cocoa Casino.

For general inquiries you can email them at general@cocoacasino.com

For inquiries regarding account related information, the cashier, and deposits and withdrawals you can email them at accounts@cocoacasino.com

For any other support topics such as technical support you can email them at support@cocoacasino.com

Cocoa Casino can also be reach via telephone or fax.

Their toll free number from the US or Canada is 1-866-303-4031

Their number if you are in the UK is 8080-234-2236 and from all other countries you can dial them at +5999-433-8872

Their fax number regardless of location is 866-362-2864

Conclusion

Cocoa Casino online has been around for a few years now and they have learned how to keep a player happy. With everything from the fabulous iSlots to other video slots games and table games, they offer something for everyone. Their support offerings are substantial and well maintained, and their customer service in general is top notch. Cocoa Casino is great for players from the US, the UK, and many other countries. This is one online gaming experience that is worth the time to take a first look and keep coming back for more.